FREQUENTLY ASKED QUESTIONS
Q, What’s BagsandBriefcases returns policy
We accept returns within 14 calendar days of delivery.
Q, How do I return an item delivered by BagsandBriefcases?
Please contact a customer adviser, via our contact form, who will send you a returns label for you to print off and attach to the original packaging.
Q, Can I purchase goods outside of the UK?
Yes, you can, our website uses PayPal secure online payment.
Q, How can I find out the cost of my goods in a different currency?
You can use an online currency converter by following this link; http://www.xe.com/currencyconverter/
Q, I’ve returned my item, when will I get my refund?
Once your return is received by BagsandBriefcases, you’ll receive your refund within 14 calendar days. Please note, this does not include your bank’s processing time.
Q, I’m having a problem and can’t find the answer here. What should I do?
Contact a customer adviser via our contact form for help with your problem.
Q, Do I need to pay customs duties on goods sent outside of the EU?
We do not accept responsibility for customs duties fees outside of the EU.
Q, What are the details of the 2 Year Tuscany Leather Guarantee?
Tuscany Leather products are characterized by the quality of their handcrafted leather and the tanning techniques that give the final product the typical features of the great Tuscan tradition.
All products of the Tuscany Leather collections are produced exclusively in Tuscany, using leather from the Tuscan leather district.
The leather we use may have differences in colour shade; this is due to the particular tanning process. This is not to be considered a defect; it is rather a distinctive feature.
Each item is carefully crafted and undergoes an accurate quality control. It is possible, however, that products have small imperfections deriving from the tanning and manufacturing process.
Tuscany Leather is also available to offer a repair service even after the warranty has expired to ensure the durability of the product. If you need a repair or spare parts, please contact us and we'll be glad to help.
All authentic Tuscany Leather products come with seal tag and label, certificate of guarantee and anti-counterfeit hologram.
The seal tag can be found attached to each product, its label contains the certificate of guarantee attesting a 24 months warranty offered by the manufacturer.
The seal tag and the hologram add value to the product. The hologram is attached to the front side of the tag label, it serves as proof of authenticity and contains microdata, it is indestructible and makes it impossible to counterfeit Tuscany Leather products.
We invite you not to purchase TL products without the mentioned certification, only shop at authorized dealers & online re-sellers. Only Tuscany Leather gives you the advantage of high-quality products, with a determined origin and that are guaranteed by the manufacturer.
Q, What are the details of the 25 Year Maxwell - Scott bags warranty?
Our 25 Year Warranty
When you purchase one of our bags, you also buy into our 25-year warranty. We want you to be a part of the Maxwell Scott Bags community for a long time. Our team would like to keep in touch with you to offer guidance and support during your experience with us.
what does the 25-year warranty cover?
We’re so confident about the quality and durability of our leather products that we offer a 25-year warranty on our entire range of luxury products. This covers all manufacturing faults on zips, stitching, clasps, linings etc. Please note this warranty does not cover fair wear and tear.
If your bag or small accessory has a fault, we will do everything we can to fix it on site or at our factory in Italy. All you have to is contact us and our customer service team will talk you through the best solution. Please note: if we ask you to send a faulty item back to our head office in Yorkshire, we will always refund the delivery cost as part of your warranty.
why do we offer a 25-year warranty?
Founder of Maxwell Scott Bags, William Scott Forshaw, researched Italy’s leather industry for years, ensuring that he got his hands on Tuscany’s finest leather – arguably the best in the world. Our 25-year warranty is a reflection of William’s dedication to seeking out the most authentic craftsmanship and premium leather, to reward his customer with nothing but the absolute best in the industry. Handcrafted by leather artisans in Florence, Italy, our bags and accessories are skilfully built to last – no corners are cut when it comes to our production. The leather we use derives from the Santa Croce sull’Arno region of Tuscany – a world-renowned area for producing irresistible, high-quality leather that stands the test of time.